Sign In │ Sign Up
  • FAQ Contact Us Customer Service
company
  • FAQ of UniQPass
  • FAQ of UniQxcess
  • FAQ of Remote+
  •  

  • General Questions
  • 1. How do I setup UniQXcess?

    It's easy. Simply sign up for a new account with UniQXcess on your tablet and then get the PC version download link from your registered email. After the PC version is installed, you can use the same account to sign in and select the shared folder to allow access. Then, you can remotely access your PC from your tablet. Please enable the internet for both devices to be connected.

  • 2. How can I access my files remotely?

    First, please make sure both your tablet and PC are connected to the internet. Secondly, sign in with the same user account on both devices. Then, you can access your PC files from your tablet.

  • 3. Where can I download the PC version of UniQXcess?

    Once you sign up for a new account, we will send you an email which contains the PC version download link for you to install UniQXcess. If you haven't received the email, you can go to "Setting" to select the "Send again" button to request the PC version download email again.

  • 4. How do I download files to view on my tablet when I am offline?

    UniQXcess is designed to also support offline usage. When the devices are connected, you can select the download icon and select the files to be downloaded. Then, select the download confirmation icon again to start downloading. Once the download is completed, you can see the downloaded files in the local folder of the UniQXcess home page.

  • 5. What file types do UniQXcess support?

    UniQXcess supports Word, Excel, PowerPoint, PDF, zip, png/jpg/bmp, html, txt, etc.

  • 6. How do I delete my local files to reduce storage space in my tablet?

    Sign in to UniQXcess and select the local folder. Select the delete icon and select the files to be deleted. Then, select the delete confirmation icon again to delete files.

  • 7. How can I share the files?

    There are several ways to share files. You can select the share button to share files by email or open with other supported applications. If you select the "Open in" button, you will see a list of supported applications which have been installed in your tablet. Once you select an application, UniQXcess will open your file with that application for your further usage.

  • 8. How do I setup my PC for permanent use when I am away from my PC?

    First, please make sure your PC is plugged-in for continuous battery life. Secondly, please remember to enable the setting of "Prevent PC going to sleep" from the UniQXcess PC user interface to avoid connection problems.

  • 9. How can I quickly jump back to the home page of UniQXcess on my tablet?

    There is a navigation path on the top of the UniQXcess user interface. You can simply tap the home icon to jump back to the home page; or tap any folder name to go back to that folder.

  • 10. How can I setup an automatic sign out function on my tablet?

    Simply go to the setting menu and enable the auto sign out function. It will be directly applied for your next sign in.

  • 11. What do I need to do to view files offline?

    UniQXcess is designed to support the offline usage. Even if your tablet is offline, you can still sign in to see the downloaded files under local folder.

  • 12. Is there any file size limitation in UniQXcess?

    There is no file size limitation but the viewing or downloading performance will depend on your network. If you have any large files that need to be downloaded for offline usage, we recommend you to download it in a LAN environment to make sure the file transmission will be faster.

  • 13. What languages are currently supported for UniQXcess?

    Currently UniQXcess supports English only. We will support other languages in the near future.

  • 14. Will UniQXcess be blocked by any anti-virus software in PC?

    UniQXcess has been tested for blockage on popular anti-virus softwares like Symantec, PC-cillin and Kaspersky. Kindly inform us if there any other anti-virus softwares which caused you problems.

  • 15. What OS does UniQXcess support?

    PC : Windows 7 32/64bit, Windows XP 32 bit, Windows vista 32/64 bit

    Android : Android 2.2, 2.3, 3.0, 3.1 with 800 x 480, 1024 x 600, 1280 x 800 resolution support

    iOS: iOS 4.2 above

Copyright © 2011 EgisTec Inc.
  • |  About Us  |  Sitemap   |  Contact Us   |  Download   |